Autonomous Transit Telephony for Transit Agencies
Deflect 70%+ of dispatch calls and deliver 100% universal digital equity. MetroSMS turns any bus stop, train platform, or campus shuttle loop into an instant, AI-powered SMS and bilingual voice arrival hotline—with zero apps, zero passenger data requirements, and zero vehicle hardware.
What's In The Box
Engineered Specifically for Modern Transit Authorities
Zero IT burden, zero app stores, zero hardware capital expenditures. Turnkey transit intelligence in hours.
24/7 Spoken Neural Voice IVR
Riders dial your dedicated agency phone number and speak naturally. Our conversational AI understands stop names, landmarks, and route numbers in both English and Spanish, answering instantly without placing passengers on hold.
Sub-Second SMS Arrivals
Passengers text a stop code or intersection (e.g., "Central and Yale" or "Stop 4501") and receive the exact next 3 arrival times in under 500 milliseconds. 100% single-segment formatting prevents carrier splitting.
Plug & Play GTFS / GTFS-RT
Simply provide your public GTFS static feed URL and optional GTFS-RT TripUpdate or VehiclePosition endpoints. Our distributed ingestion engine automatically builds your spatial index within 24 hours.
100% Title VI & ADA Equity
Over 25% of public transit riders rely on flip phones or have capped data plans. MetroSMS bridges the digital divide with complete accessibility compliance for seniors, low-income riders, and visually impaired passengers.
Corridor Demand Intelligence
Access an agency executive dashboard displaying real-time rider inquiry heatmaps, most frequently queried stops, service gap anomalies, and route ridership surges to empower data-driven scheduling decisions.
Instant Route Detours & Alerts
Broadcast emergency weather alerts, road detours, or mechanical delays directly to passengers actively querying specific corridors. Keep riders informed during disruptions without jamming agency telephone switchboards.
Who We Serve
Tailored for Every Public Mobility Operator
Municipal Transit
Urban bus fleets and rapid transit networks seeking to slash customer service call center costs while modernizing rider experience across all neighborhoods.
- • Dedicated local 10DLC hotline number
- • Stop signage QR & text integration
- • Deflects routine dispatch call volume
Campus Mobility
Colleges and universities operating campus shuttles, night safety rides, and parking lot express loops for students, faculty, and game-day visitors.
- • Instant arrivals for campus loop shuttles
- • Zero student app download friction
- • Campus safety escort integration
Regional Authority
Multi-county transit districts, commuter rail lines, and rural micro-transit programs coordinating connections between regional lines and local transit systems.
- • Intermodal rail-to-bus transfer alerts
- • Cross-agency schedule synchronization
- • High-throughput carrier redundancy
See How Your Riders Get Sub-Second Arrivals
No transit apps to download. No account logins or app store updates. Riders simply text any stop name, stop ID number, or cross street. Within a fraction of a second, MetroSMS formats and returns live vehicle arrival countdowns.
"Caller: ¿A qué hora pasa el próximo autobús en Central y Yale? • Agent: La Ruta 66 en dirección este llega en 3 minutos..."
Procurement Framework
Transparent, Micro-Purchase Compliant Pricing
Fast-track municipal procurement without lengthy RFP delays. Sits under statutory thresholds.
Campus Mobility & Feeder
Designed for universities and localized circulators with 1-10 routes. Micro-purchase pre-cleared for direct department head approval.
- Dedicated 10DLC hotline number
- 25,000 monthly SMS arrivals
- Bilingual voice IVR included
Municipal Transit Authority
Full-fleet integration for mid-sized cities with 11-40 routes. Comprehensive dispatch offloading and corridor heatmaps.
- 100,000 monthly SMS arrivals
- Dual carrier failover mesh
- Stop QR sign templates & assets
- 99.99% Carrier SLA commitment
Regional Authority & Rail
For metropolitan agencies and multi-modal transit authorities with 40+ routes, regional commuter rail, and bus rapid transit.
- Unlimited monthly SMS & voice arrivals
- Custom whitelabel phone numbers
- Dedicated solutions engineer & SLA
NET-ZERO MUNICIPAL CO-SPONSORED OPTION
Eligible agencies can deploy MetroSMS at $0 annual cost to the municipal budget. Under our co-sponsored civic framework, approved local institutions (such as community credit unions, hospital healthcare networks, or educational foundations) underwrite the carrier and telephony expenses in exchange for an exclusive 1-line community civic tag.
Join the Agency Priority Waitlist
Reserve your agency's slot in our next onboarding cohort. Our transit systems engineering team will review your GTFS feed and prepare a custom live demo.
Application Received!
Thank you for applying to the MetroSMS Transit Agency Partner Program. We have reserved your agency's place in our 2026/2027 onboarding queue.
Our transit solutions lead will reach out to schedule your GTFS feed preview within 1 business day.
Frequently Asked Questions
Answers for Transit Planners & Agency Leadership
What is MetroSMS's current deployment status?
MetroSMS is currently operating live in production across active transit telephony gateways: Albuquerque Bus (ABQ RIDE, hotline: (505) 448-8007). Additional municipal and regional transit networks are joining the 2026/2027 priority expansion cohort.
Does our agency need to install any onboard GPS or vehicle hardware?
No. MetroSMS operates entirely in the cloud, ingesting your existing open GTFS static schedule and GTFS-RT telemetry feeds. There are zero vehicle installations, zero antenna cables, and zero hardware maintenance obligations.
How does MetroSMS reduce call center dispatch burden?
Transit dispatch centers report that 65% to 80% of incoming telephone calls are routine "Where is my bus?" queries. Our 24/7 bilingual neural voice IVR hotline answers these questions instantly with live GPS arrival times, leaving your human operators free to manage paratransit dispatch, operator communications, and critical emergencies.
Can we pay via municipal purchase order or invoice?
Yes. We support Net-30 municipal invoicing, purchase orders, ACH, and standard procurement card payments through our automated Stripe Verified Billing integration. All plans are structured to meet micro-purchase standards for direct departmental sign-off.